PLEASE NOTE: Any orders that were purchased after the 30th of November 2020 (Cyber Monday) were NOT guaranteed arrival for the Christmas holiday, as stated underneath the 'Add To Cart' button on all product pages. This was due to the intense demand placed on shipping services during this time.
ATTENTION: Due to caronavirus concerns, sanitary standards have been raised, which may result in items taking slightly longer to be shipped and received.
Thank you for understanding! - Team @ Joy From Cats.
* Shipping times are due to high demand.
> Most of the time items will arrive earlier!
United States (1 - 3 weeks).
Countries listed below (2 - 4 weeks).
Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, (parts of France), Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Sweden, Switzerland, Turkey, Ukraine & United Kingdom.
* Tracking will be provided, once the item(s) has been shipped.
Countries not listed above (4 - 6 weeks). Tracking may or may not be provided depending on your country's shipping options.
Orders may take up to 5 days to process, but we aim to fulfil all orders within 24 hours, if possible.
Most of the time items will arrive earlier! (as we use a high quality tracked shipping method - if available in your country of choice), but on the odd occasion they may arrive at the time stated (due to reasons out of our control). We can assure you, that we will ALWAYS do our best to make sure that your item(s) arrives as soon as possible for you to enjoy!
Separate items may arrive at different times, due to being sourced from different suppliers.
Holidays and weekends can occasionally add slight delays in delivery, but it isn't an issue for the vast majority of our customers.
~ If you need to cancel an order, please contact us as soon as possible before the item(s) has been shipped. If an item has been shipped, the order cannot be reversed and is final.
Do you ship worldwide?
Yes, we can ship any order worldwide. Bare in mind, that any orders worldwide are liable to Import VAT and Customs Duty if certain limits are exceeded (which we are not accountable for).
Can I track my order?
Yes. You can enter your tracking number on the 'Track My Order' page. (Tracking numbers are only provided if your country provides this shipping option, as mentioned above).
What if my order doesn't arrive?
Whilst rare, items can go missing in the post.
If an order does not arrive, we always ask customers to check at their local post office and confirming their address before contacting us. Please also note, that we must be notified within 7 days (of the suggested shipping time frame) of any orders that have not arrived. After this time we cannot replace any orders free of charge.